Customer Experience Workshop for Sales, Broward, Florida
In August 2024, I had the pleasure of delivering an exclusive in-person workshop for the agents of Interbloom, one of the leading real estate brokers in Florida. During the session, we focused on commercial strategies aimed at optimizing processes for...
Speaker at the Customer Experience & Innovation Congress 2021
I had the honor of participating as an international speaker, alongside Diego Malat, at the Customer Experience & Innovation Congress 2021, one of the leading events on innovation and customer experience in Latin America, held in Paraguay. The congress...
Commercial Management based on Customer Experience. Increasing sales in dealerships.
I had the honor of participating as a speaker in the webinar “Commercial Management based on Customer Experience – Keys to Increase Sales,” organized together with Wit Advisor and Tecnom, where we delved into how to improve the customer experience specifically in the...
NPS Operational Model. CX Metrics.
On August 20, 2020, I had the honor of participating as a speaker in the webinar “How to Transform Commercial Management by Integrating Marketing, Sales, and Customer Experience,” a session where we explored how companies can evolve their models...