Training Programs
Courses & Training
Throughout my career, I have designed and delivered specialized courses in AI Digital Transformation, Strategic Marketing, and Customer Experience (CX), aimed at companies, professionals, and entrepreneurs seeking to transform their businesses with innovative strategies. I remain committed to education and training, integrating technology and customer experience as key pillars of business growth.
Upcoming Courses and Training:
- AI Digital Transformation Course (AIE, Sep 2025).
- Workshops and mentoring in programs such as NAVES USA, WISE, and MET, where I am also a Ambassador.
Ibero-American Business Academy
www.academiaiberoamericana.net (Present)
Teaching Career:
- Ibero-American Business Academy
Professor of various courses. - CESYT, Argentina (2011-2012)
Professor of Marketing with two courses in charge. - University of Salvador (USAL) – Argentina (2005-2010)
Professor of Marketing, Statistics, and Tourism Promotion. - Academia Colón – Móstoles, Spain (2001-2003)
Professor of Marketing and Technology subjects at a tertiary school.
Training in companies and organizations:
I have designed and delivered training for companies and entrepreneurs on topics such as Digital Marketing, Sales, Customer Experience, and Digital Transformation with AI.
Previous
Courses and Webinars
Boost Your Sales with Customer Experience
I had the honor of participating as a speaker in the webinar "Boost Your Sales with Customer Experience," organized by Head Hunter Inmobiliario, where I shared concrete strategies to integrate customer experience (CX) into the sales process and improve...
Customer Experience Workshop for Sales, Broward, Florida
In August 2024, I had the pleasure of delivering an exclusive in-person workshop for the agents of Interbloom, one of the leading real estate brokers in Florida. During the session, we focused on commercial strategies aimed at optimizing processes for...
Speaker at the Customer Experience & Innovation Congress 2021
I had the honor of participating as an international speaker, alongside Diego Malat, at the Customer Experience & Innovation Congress 2021, one of the leading events on innovation and customer experience in Latin America, held in Paraguay. The congress...
Commercial Management based on Customer Experience. Increasing sales in dealerships.
I had the honor of participating as a speaker in the webinar “Commercial Management based on Customer Experience – Keys to Increase Sales,” organized together with Wit Advisor and Tecnom, where we delved into how to improve the customer experience specifically in the...
NPS Operational Model. CX Metrics.
On August 20, 2020, I had the honor of participating as a speaker in the webinar “How to Transform Commercial Management by Integrating Marketing, Sales, and Customer Experience,” a session where we explored how companies can evolve their models...
Experience Economy – Measuring the Impact of Customer Experience on Business
I had the honor of participating as a speaker in the webinar “Experience Economy: Measuring Customer Experience with Impact on Business,” where we explored how companies can turn CX management into a true competitive advantage and a driver of...
NEW BOOK
"Boost Your Business Success with Customer Experience Marketing"
In this book, I share practical strategies to help entrepreneurs and professionals transform their relationship with their clients by integrating effective marketing and customer experience (CX) as pillars of growth and profitability.
Throughout its chapters, I explore how to build lasting emotional connections, how to design memorable experiences at every touchpoint, and how to measure the real impact that experience generates on business results.
It is a guide designed for those who seek to scale their businesses and organizations sustainably, aligning technology, strategy, and human heart.
