News
Events & Conferences
Throughout my career, I have participated as a speaker, mentor, and judge at international events, addressing topics such as AI Digital Transformation, strategic marketing, and customer experience. These events have been essential for connecting with professionals and businesses worldwide.
Speaker at the Customer Experience & Innovation Congress 2021
I had the honor of participating as an international speaker, alongside Diego Malat, at the Customer Experience & Innovation Congress 2021, one of the leading events on innovation and customer experience in Latin America, held in Paraguay. The congress...
Commercial Management based on Customer Experience. Increasing sales in dealerships.
I had the honor of participating as a speaker in the webinar “Commercial Management based on Customer Experience – Keys to Increase Sales,” organized together with Wit Advisor and Tecnom, where we delved into how to improve the customer experience specifically in the...
NPS Operational Model. CX Metrics.
On August 20, 2020, I had the honor of participating as a speaker in the webinar “How to Transform Commercial Management by Integrating Marketing, Sales, and Customer Experience,” a session where we explored how companies can evolve their models...
Experience Economy – Measuring the Impact of Customer Experience on Business
I had the honor of participating as a speaker in the webinar “Experience Economy: Measuring Customer Experience with Impact on Business,” where we explored how companies can turn CX management into a true competitive advantage and a driver of...
Hi
I´m Cecilia
Thank you for visiting my website. Now I’d like to get to know you and see how we can work together to achieve the goals you want. Write to me, and let’s connect.
NEW BOOK
"Boost Your Business Success with Customer Experience Marketing"
In this book, I share practical strategies to help entrepreneurs and professionals transform their relationship with their clients by integrating effective marketing and customer experience (CX) as pillars of growth and profitability.
Throughout its chapters, I explore how to build lasting emotional connections, how to design memorable experiences at every touchpoint, and how to measure the real impact that experience generates on business results.
It is a guide designed for those who seek to scale their businesses and organizations sustainably, aligning technology, strategy, and human heart.
