{"id":849,"date":"2021-10-19T20:40:59","date_gmt":"2021-10-19T23:40:59","guid":{"rendered":"https:\/\/ceciliafreccero.com\/?p=849"},"modified":"2026-03-04T13:20:43","modified_gmt":"2026-03-04T16:20:43","slug":"speaker-en-el-customer-experience-innovation-congress-2021","status":"publish","type":"post","link":"https:\/\/ceciliafreccero.com\/en\/speaker-en-el-customer-experience-innovation-congress-2021\/","title":{"rendered":"Speaker at the Customer Experience &amp; Innovation Congress 2021"},"content":{"rendered":"<p class=\"p1\">Tuve el honor de participar como <span class=\"s1\"><b>speaker internacional,<\/b> junto<b> a Diego Malat,<\/b><\/span> at the <span class=\"s1\"><b>Customer Experience &amp; Innovation Congress 2021<\/b><\/span>, uno de los principales eventos de innovaci\u00f3n y experiencia del cliente en Am\u00e9rica Latina, celebrado en Paraguay.<\/p>\n<p class=\"p1\">El congreso, organizado por el equipo de <span class=\"s1\"><b>CX Congress Paraguay<\/b><\/span>, reuni\u00f3 a expertos de toda la regi\u00f3n para abordar los grandes desaf\u00edos y oportunidades en la gesti\u00f3n de la experiencia de clientes en un mundo cada vez m\u00e1s digitalizado y exigente.<\/p>\n<p class=\"p1\">En mi presentaci\u00f3n, compart\u00ed estrategias sobre <span class=\"s1\"><b>c\u00f3mo dise\u00f1ar experiencias memorables<\/b><\/span>, <span class=\"s1\"><b>construir recorridos de cliente efectivos (Customer Journey Mapping)<\/b><\/span> and <span class=\"s1\"><b>alinear tecnolog\u00eda e innovaci\u00f3n<\/b><\/span> al prop\u00f3sito de generar v\u00ednculos duraderos y emocionalmente significativos con los clientes.<\/p>\n<p class=\"p1\">Hablamos tambi\u00e9n de c\u00f3mo <span class=\"s1\"><b>la transformaci\u00f3n digital no puede ser solo tecnol\u00f3gica<\/b><\/span>, sino que debe poner a la persona en el centro, utilizando datos, inteligencia artificial y nuevas plataformas para crear conexiones m\u00e1s humanas y personalizadas.<\/p>\n<p class=\"p1\">El <span class=\"s1\"><b>Customer Experience &amp; Innovation Congress<\/b><\/span> fue una jornada intensa de aprendizaje, networking y actualizaci\u00f3n, donde empresarios, l\u00edderes de marketing, expertos en innovaci\u00f3n y profesionales de experiencia compartieron visiones, casos de \u00e9xito y tendencias globales aplicadas a Latinoam\u00e9rica.<\/p>\n<p class=\"p1\">Agradezco profundamente a los organizadores de <span class=\"s1\"><b>CX Congress Paraguay<\/b><\/span> por la invitaci\u00f3n y por la impecable organizaci\u00f3n de un evento que fortalece el ecosistema de experiencia e innovaci\u00f3n en la regi\u00f3n.<\/p>\n<p class=\"p1\">Tambi\u00e9n agradezco a todos los asistentes por su participaci\u00f3n activa y su compromiso con evolucionar sus organizaciones hacia modelos m\u00e1s centrados en el cliente.<\/p>\n<p class=\"p1\">\u2192 <a href=\"https:\/\/www.youtube.com\/watch?v=yW1q6OKYMMs\">Ver la conferencia completa en YouTube<\/a><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/yW1q6OKYMMs?si=TM5AHAVJ50nFQQv8\" width=\"800\" height=\"500\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p class=\"p1\">\u2192 <a href=\"https:\/\/cxcongress.com.py\/index.php\">Conocer m\u00e1s sobre el evento en el sitio oficial<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Tuve el honor de participar como speaker internacional, junto a Diego Malat, en el Customer Experience &amp; Innovation Congress 2021, uno de los principales eventos de innovaci\u00f3n y experiencia del cliente en Am\u00e9rica Latina, celebrado en Paraguay. El congreso, organizado por el equipo de CX Congress Paraguay, reuni\u00f3 a expertos de toda la regi\u00f3n para [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1646,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"categories":[6,5],"tags":[],"class_list":["post-849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cursos","category-eventos-y-conferencias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Speaker en CX Innovation Congress 2021 | Cecilia Freccero<\/title>\n<meta name=\"description\" content=\"Cecilia Freccero como speaker internacional en el Customer Experience Innovation Congress 2021 en Paraguay sobre CX y transformaci\u00f3n digital.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceciliafreccero.com\/en\/speaker-en-el-customer-experience-innovation-congress-2021\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speaker en CX Innovation Congress 2021 | Cecilia Freccero\" \/>\n<meta property=\"og:description\" content=\"Cecilia Freccero como speaker internacional en el Customer Experience Innovation Congress 2021 en Paraguay sobre CX y transformaci\u00f3n digital.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ceciliafreccero.com\/en\/speaker-en-el-customer-experience-innovation-congress-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"Cecilia Freccero\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-19T23:40:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-04T16:20:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ceciliafreccero.com\/wp-content\/uploads\/2021\/10\/SpeakerCustomerExperience-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"611\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"CF\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CF\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ceciliafreccero.com\/speaker-en-el-customer-experience-innovation-congress-2021\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ceciliafreccero.com\/speaker-en-el-customer-experience-innovation-congress-2021\/\"},\"author\":{\"name\":\"CF\",\"@id\":\"https:\/\/ceciliafreccero.com\/#\/schema\/person\/375e48afec0c3735bafcb229d938e722\"},\"headline\":\"Speaker en el Customer Experience &#038; 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